iPad connected but not working

[JavierBlanco]

Mac BigSur 11.6 Logic Pro 10.7.4.

Hi,

I've got two iPads connected to Metaserver. Both with same set up. One of them work flawlessly (iPad 6). The other one (iPad4 ) used too but suddenly stopped and although it connects, doesn't send any commands anymore.
I've uninstalled and re-installed Metaserver and the iPad app without any success. What can I do?

Kind regards,

Frank

[Homayoonk]

I have the same issue, it shows the commands but does not work! for example spotify, you see the green icons but no effect!

[Przemek]

WiFi or USB?

[Homayoonk]

both! non-works, it only shows commands! I checked the firewall, also restarted my router. Touch Portal and other apps work! Any Idea master P?

[Przemek]

Homayoonk By commands you mean keyboard shortcuts or MIDI related (app specific for Cubase for example)?

[Homayoonk]

Indeed, so, for example, Metagrid shows Doricos shortcuts but it doesn't do anything, I haven't tried midi but I am guessing won't work. it is a bit like a one-way street!

[Przemek]

Homayoonk Let me know which version of MetaServer you have on your system and also please confirm that standard keyboard shortcuts don't work.

[Homayoonk]

I downloaded the last version from the website, standard keyboard shortcuts won't work.

[Homayoonk]

cries in corner

[Przemek]

1. Keyboard shortcuts don't work in any application on your Mac, right?
2. Is MIDI communication working then? Download MIDIMonitor application and check if MetaGrid can send MIDI-related actions to your computer.

Can you also uncheck and check the checkbox next to Metaserver icon in System Preferences > Security and Privacy < Accessibility and see if it helped.

Let me know.

[Homayoonk]

On Mac and Windows, both not working. Neither midi nor keyboard shortcuts.
Checked the Midi monitor for both systems, but still no connection.
Accessibility didn't help!!

[Przemek]

Seems that something is blocking the communication on your systems. Can you please check the blacklist of any anti-virus or anti-malware software on your system?

[JavierBlanco]

I have 4 different iPads (sizes and ios). All of them work with the exception of one. Is not the newest but not the oldest either (running10.3.3). I use Touch Osc with it too with no problems. So something is definitively blocking Metagrid on this specific iPad. No Antivirus running. I reinstalled the app to no avail and reset Location & Privacy Settings.

The weird things is that I can see the shortcuts and it switches from one app setup to another when I do it so on the Mac but nothing happens when I press any of the buttons...So it seems to receive but not to send.

[Przemek]

Can you include the screenshot of your MetaServer console?

[JavierBlanco]

[JavierBlanco]

[Przemek]

JavierBlanco Are you sure you have the same MetaGrid version on all of your iPads? It seems that it is not.

[mullerlp]

Same problem here.
iPad model A1458, IOS 10.3.3 (last version supported), Metagrid 1.8.0
Same picture of MetaServer console.
Everything working good until upgrade to version 1.8.0